Sarah Price
Live Chat Agent
sarah.price@example.com | +1 (555) 844-4734 | Tel Aviv, Israel | linkedin.com/in/sarah-price
Professional Summary
Dedicated and customer-focused Live Chat Agent with over 3 years of experience in providing exceptional online customer support. Proficient in managing high-volume chat requests while maintaining a professional demeanor and achieving customer satisfaction. Skilled in utilizing chat software to streamline communication and resolve issues efficiently. Committed to continuous improvement and enhancing the customer experience through effective problem-solving and interpersonal skills.
Experience
Live Chat AgentJan 2020 - Oct 2023
Customer Solutions Corp · Remote
- Resolved 95% of customer inquiries during live chat sessions, resulting in a 10% increase in customer satisfaction scores.
- Managed an average of 60 chats per shift, ensuring timely responses and reduced resolution times by 20%.
- Trained and mentored 5 new agents on chat protocols and best practices, leading to improved team performance metrics.
Customer Support RepresentativeMay 2018 - Dec 2019
Tech Gurus LLC · New York, NY
- Achieved a 90% first-contact resolution rate by effectively leveraging CRM tools and product knowledge.
- Participated in a team project that improved response times by 30% through the implementation of new chat software.
- Developed user guides and FAQ resources that reduced repetitive inquiries by 25%, freeing up time for complex cases.
Call Center AgentJun 2016 - Apr 2018
ConnectNow Inc. · Boston, MA
- Handled an average of 50 calls per day, maintaining a 98% professionalism score based on quality assurance feedback.
- Received the 'Employee of the Month' award twice for consistently exceeding performance targets.
- Collaborated with the training team to enhance call scripts, which improved customer engagement by 15%.
Education
Bachelor of Arts in CommunicationsSep 2012 - May 2016
State University
Certificate in Customer Service ExcellenceMar 2021 - Jun 2021
Online Learning Academy
Skills
Excellent written communication, Customer relationship management (CRM), Problem-solving abilities, Multitasking, Empathy and patience, Technical proficiency with chat software, Time management, Attention to detail
Languages
English (Native), Spanish (Fluent), French (Intermediate)